B. Wood Insurance provides all of our client’s employees with HIPAA-compliant employee advocacy service. Your employees can speak to a live-service representative during our company’s business hours.
The world of health and welfare benefits can be like a separate language to many. Or staff is here to provide excellent service to your employees, and stand by our high level of service commitment. There are many things that may come up and we know that this can take a significant amount of time on the phone with a large insurance carrier. That is why we have hired and trained our staff to help with a wide range of issues that may come up. Take a look below at what you can count on from us
- Helping employees understand how their plans work
- Assistance with not being enrolled in the right plan
- Dependent enrollment issues
- Member ID card replacement
- Change of address
- Being assigned to the wrong doctor or medical group
- Denials of claims
- Addition of dependent newborns
- Billing problems
- Reimbursement from mishandled claims
- Aid in requesting for exceptions to enrollment mistakes
- Finding a doctor that works with your plan
- Mistakes from insurance carriers applying deductibles and coinsurance
- Collection issues
- Misapplication of contractual benefits
- Any benefits-related issue with which employees require assistance